Zappos — built by Tony Hsieh — to be remembered for its culture

Can a strong culture be the end all, be all for success? Will the company enter a new era with the passing of its iconic leader?

Tony Hsieh’s Zappos (1999–2020)

For 21 years, Zappos was led by a big character and widely admired entrepreneur, Tony Hsieh. As its CEO, he developed a strong culture of going the extra mile to achieve customer loyalty. Tony himself had decided to move the company…